Delivery & Returns Policy

Delivery:

We will endeavour to send you your goods within 5 working days of an order being placed. Normally this is done on the day we receive your order, unless it is the weekend or the office is closed for annual holidays. Should there be an unexpected delay, we will contact you and give you an estimated date of dispatch. You will be given a full refund if we are unable to provide your order within 30 days of your order being accepted.

All goods are sent by 1st class post or courier.

We would ask you to give an address where someone can accept your parcel on your behalf. 


Returning items:

Change your Mind:

You have 14 days to decide if the items you have ordered are right for you.  If you decide to return any items because you have changed your mind or decide that the items are not what you require, you will have to pay the return postage and packaging costs. Goods must be returned in the original undamaged packaging and be in a resellable condition when they reach this office:

MathsBuddy, Office 16, ITeC, 52 Armagh Road, Newry, BT35 6DN, Northern Ireland

Faulty Goods:

In the unlikely event that you receive a faulty item, we would ask that you contact us immediately on 075 2654 6911 or info@mathsbuddy.co.uk and send a picture of the damaged item. This will enable us to discuss the problem and agree what you would like to be done:
  • a replacement item to be sent to you at no additional cost to you 
or 
  • a full refund of the cost of the item(s) as well as your post and packaging costs